Return & Refund Policy

Last Updated: March 12, 2024

At Pottedfox, customer satisfaction is an important priority. We want you to feel confident when purchasing items from our store, including our collections of dresses, hooded sweaters, outerwear, and shirts. If for any reason you are not fully satisfied with your purchase, this Return & Refund Policy explains how returns and refunds are handled.

This policy outlines eligibility requirements, return timelines, refund procedures, and customer support options to ensure the process is clear and straightforward.

Policy Overview

The following table summarizes the key details of our return and refund policy.

1. Return Eligibility

Customers may request a return within 60 days from the date the order is delivered.

To be eligible for a return, the item must meet the following conditions:

• The return request must be submitted within 60 days of delivery
• The item must be in original condition
• The item must not show excessive wear, damage, or alteration
• The product must include original tags and packaging when possible

Items that do not meet these conditions may not be eligible for a return.

2. Return Period

The return window begins on the date the package is marked as delivered by the shipping carrier.

Return Timeline

Customers are encouraged to submit return requests as soon as possible within the return period.

3. Items Eligible for Return

Most products sold by Pottedfox can be returned within the return window.

Eligible categories include:

• Dresses
• Hooded sweaters
• Outerwear
• Shirts

Returns must follow the requirements outlined in this policy.

4. Items Not Eligible for Return

Certain conditions may make items ineligible for return.

Examples include:

• Products returned after the 60-day return window
• Items that show significant wear, damage, or misuse
• Products that have been altered or modified after purchase
• Items missing essential components

If a return does not meet eligibility requirements, it may not be approved.

5. How to Request a Return

To initiate a return, customers should contact our support team and provide the required information.

Steps to Request a Return

1. Contact our support team via email.
2. Provide your order number and reason for return.
3. Include photos if the item is damaged or incorrect.
4. Our support team will review your request and provide return instructions.

Contact Information

Our support team will respond to return requests as quickly as possible.

6. Return Shipping

Pottedfox does not charge return fees for approved returns.

Once your return request has been approved, our support team will provide instructions on how to send the item back.

Customers should follow the provided instructions carefully to ensure the return can be processed correctly.

Return shipping timelines may vary depending on the carrier used.

7. Refund Process

Once a returned item is received and inspected, the refund process will begin.

Refunds are issued to the original payment method used for the purchase.

Refund Timeline

Depending on the customer's payment provider, it may take additional time for the refunded amount to appear on the account statement.

8. Refund Amount

Approved refunds will include:

• The full purchase price of the returned item
• Any applicable taxes charged at checkout

Pottedfox does not charge restocking fees or return processing fees.

Shipping costs paid during the original order may not always be refundable unless the return is due to an error on our part.

9. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact our support team as soon as possible.

When submitting a request, please include:

• Your order number
• Photos of the item received
• Photos of the packaging if applicable

Our team will review the issue and provide a resolution.

10. Late or Missing Refunds

If you have not received your refund after the 12 business day processing period, please take the following steps:

1. Check your bank or credit card account again.
2. Contact your payment provider to confirm processing status.
3. Reach out to our support team for assistance.

We will help investigate the issue and ensure the refund is completed.

11. Exchanges

Currently, Pottedfox does not offer direct product exchanges.

If you would like a different item, the recommended process is:

1. Return the original item according to this policy.
2. Place a new order for the desired product.

This approach ensures faster processing and product availability.

12. Order Cancellations

Orders may be canceled before they are processed or shipped.

If you need to cancel an order, please contact our support team immediately with your order number.

Once an order has entered the shipping process, it may no longer be eligible for cancellation.

13. Customer Support

If you have questions about returns, refunds, or order issues, our support team is available to assist.

Support Details

Our team aims to respond promptly and provide clear assistance for all return and refund requests.

14. Policy Updates

Pottedfox reserves the right to update or modify this Return & Refund Policy at any time to reflect operational improvements or policy adjustments.

Any updates will be published on this page and will include a revised Last Updated date.

Customers are encouraged to review this policy periodically to stay informed.