Cancel/ Change Order

Last Updated: March 12, 2024

At Pottedfox, we understand that customers may occasionally need to cancel or modify an order after it has been placed. This Cancel or Change Order Policy explains when and how order cancellations or modifications can be requested, as well as the conditions under which changes can be made.

This policy applies to all orders placed through https://pottedfox.com/, including purchases of dresses, hooded sweaters, outerwear, and shirts.

Policy Overview

The following table summarizes the key details of our order cancellation and modification process.

1. Order Cancellation

Customers may request to cancel an order before the order enters the processing stage.

Because orders at Pottedfox are processed quickly, cancellation requests should be submitted as soon as possible after placing the order.

When Cancellation Is Possible

Once an order has been processed or shipped, it can no longer be canceled. In such cases, customers may refer to our Return & Refund Policy for information on returning the item after delivery.

2. Order Modification (Change Order)

Customers may request changes to an order before it is processed.

Possible order changes may include:

• Updating the shipping address
• Correcting the recipient name
• Changing the size or color of an item
• Modifying quantities
• Replacing an item with another available product

Change Request Conditions

Due to the fast handling time of 1 business day, requests for changes must be submitted promptly after placing the order.

3. Order Processing Timeline

Understanding the order processing schedule helps determine whether cancellation or modification requests can be accepted.

Orders placed before 5:00 PM EST on a business day typically begin processing the same day. Orders placed after the cut-off time will begin processing on the next business day.

Once the processing stage begins, cancellation or modification requests may no longer be possible.

4. How to Request a Cancellation or Change

To request an order cancellation or modification, customers should contact our support team as soon as possible.

Please include the following information in your request:

• Order number
• Customer name used during checkout
• Email address used for the order
• Requested change or cancellation details

Providing complete information helps our team review and process your request quickly.

5. Refunds for Canceled Orders

If an order cancellation request is approved before the order ships, the payment will be refunded to the original payment method.

Refund Timeline

Refund processing times may vary depending on the customer’s payment provider or financial institution.

6. Orders Already Shipped

If an order has already been shipped, it can no longer be canceled or modified.

In this situation, customers may choose to:

• Accept the delivery
• Request a return according to our Return & Refund Policy

Returns must be requested within 60 days of delivery and must follow the return eligibility requirements outlined in our return policy.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details during checkout.

If you notice an error in your shipping address or recipient information, please contact our support team immediately.

Address corrections may only be possible before the order enters the shipping process.

If an order has already shipped, the shipping carrier may not allow address modifications.

8. Duplicate Orders

If a duplicate order was placed by mistake, customers should contact our support team as soon as possible.

Duplicate orders may be canceled if they have not yet entered the processing stage.

If the duplicate order has already shipped, customers may follow the return procedure after receiving the package.

9. Order Confirmation

After placing an order, customers will receive an order confirmation email containing details such as:

• Order number
• Purchased items
• Shipping address
• Payment summary

Customers are encouraged to review this confirmation carefully and contact our support team immediately if any information appears incorrect.

10. Customer Support

If you need to cancel or modify an order, our support team is available to assist during business hours.

Our team will review requests as quickly as possible and provide guidance on available options.

11. Policy Updates

Pottedfox reserves the right to update or modify this Cancel or Change Order Policy at any time to reflect operational adjustments or service improvements.

Any updates will be posted on this page with a revised Last Updated date.

Customers are encouraged to review this policy periodically to stay informed.